1. Business Information

HIROKAWA USA INC. (“Company,” “we,” “us,” or “our”), located at 6200 Stoneridge Mall Rd, 3rd Floor, Pleasanton, CA 94568, operates this website (the “Site”).

2. Scope of Application

This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through the Site and related communications, including inquiries submitted by business partners and prospective customers.

3. Categories of Personal Information Collected

We may collect the following categories of personal information from you, automatically through your use of the Site, and from service providers acting on our behalf:

(1) Information Provided by Users

• Name
• Company name
• Job title
• Email address
• Phone number
• Address
• Inquiry details (including requests for quotations or services)

This information is generally collected from business representatives contacting us regarding our products and services.

(2) Information Collected Automatically

We and our service providers may automatically collect certain information when users access the Site, including:

• IP address
• Browser type and version
• Device identifiers
• Referring/exit pages
• Pages viewed and time spent
• Date and time of access

Such information may be collected through cookies, log files, or similar technologies.

(3) Information from Third-Party Service Providers

We use third-party service providers, such as HubSpot, for customer relationship management, communications, and website-related services. These providers may collect and process personal information on our behalf.

4. Purpose of Use

We use personal information for the following purposes:

• Responding to inquiries and providing requested information
• Communicating with customers, business partners, and prospects
• Managing and maintaining business relationships
• Improving our website, services, and user experience
• Analyzing website usage and performance
• Ensuring security and preventing fraud or misuse
• Complying with legal obligations and enforcing our rights

5. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

• To service providers (e.g., CRM providers, hosting providers, IT service providers)
• To comply with applicable laws, regulations, or legal processes
• To protect our rights, property, or safety
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

We do not sell personal information for monetary consideration.

However, depending on how certain technologies are implemented, the use of cookies or similar technologies by third-party service providers may be considered “sharing” under applicable privacy laws, depending on the specific configuration and use of such technologies.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, and similar technologies (“Cookies”) to:

• Enable basic website functionality
• Analyze website traffic and usage
• Improve user experience
• Support communications and customer relationship management
• Facilitate marketing or advertising activities (if implemented)

These technologies may collect information about your interactions with our Site and may be operated by us or third-party service providers.

At present, we may not actively deploy all such technologies; however, certain integrated services (including CRM or website tools) may use Cookies as part of their functionality.

Where cookies are used, you may manage or disable them through your browser settings.

Where required by applicable law, we will implement appropriate consent mechanisms (such as a cookie consent banner).

We do not currently respond to “Do Not Track” signals, as there is no universally accepted standard for such signals.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to know the categories and specific pieces of personal information we collect
• Right to request deletion of personal information
• Right to request correction of inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right to limit the use of sensitive personal information (if applicable)
• Right not to be discriminated against for exercising your rights

To exercise your rights, please contact us at:

Email:

We will take reasonable steps to verify your identity before responding to your request.

Authorized agents may submit requests on behalf of a consumer, subject to verification requirements under applicable law.

8. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain ongoing business relationships
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and the context in which it is collected.

9. Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls and secure systems.

However, no method of transmission over the Internet or electronic storage is completely secure.

10. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

11. International Data Transfers

Personal information may be processed and stored by service providers located outside your state or country of residence, including in the United States.

We take reasonable steps to ensure that such transfers comply with applicable laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time.

We will post the updated version on this page and update the “Last Updated” date accordingly.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email:

Last Updated: April 7, 2026